Council cab services

We provide a door to door Council Cab Service for eligible Gold Coast residents if you are over 60 years of age or have a disability and live in one of the service catchment areas (see below). This service is an affordable transport option to travel to your local shopping centre with a carer or dependants for a minimal fee.

Find out your catchment area, designated shopping day and shopping centre from the three areas below:

Area 1 – Northern Gold Coast

Suburb Day of service Destination
Arundel Tuesday Helensvale Westfield Shopping Centre or Australia Fair
Ashmore Tuesday Australia Fair or Southport Park Shopping Centre
Benowa Wednesday Pacific Fair or Southport Park Shopping Centre
Biggera Waters Tuesday Runaway Bay Shopping Village
Broadbeach Wednesday Pacific Fair or Q Super Centre
Broadbeach Waters Wednesday Pacific Fair or Q Super Centre
Bundall Wednesday Southport Park Shopping Centre
Coombabah Thursday Runaway Bay Shopping Village
Coomera Thursday Coomera Westfield or Helensvale Westfield Shopping Centre
Gaven Thursday Helensvale Westfield Shopping Centre
Helensvale Thursday Helensvale Westfield Shopping Centre
Hollywell Thursday Runaway Bay Shopping Village
Hope Island Thursday Runaway Bay Shopping Village
Labrador Tuesday Runaway Bay Shopping Village
Main Beach Wednesday Australia Fair
Maudsland Thursday Helensvale Westfield Shopping Centre
Molendinar Tuesday Australia Fair
Ormeau Wednesday Coles Ormeau
Ormeau Hills Wednesday Coles Ormeau
Oxenford Thursday Helensvale Westfield Shopping Centre
Pacific Pines Thursday Helensvale Westfield Shopping Centre
Paradise Point Thursday Runaway Bay Shopping Village
Parkwood Tuesday Runaway Bay Shopping Village
Pimpama Wednesday Coomera Westfield Shopping Centre or Pimpama City Shopping Centre
Runaway Bay Thursday Runaway Bay Shopping Village
Sorrento Wednesday Southport Park Shopping Centre
Southport Tuesday Australia Fair
Surfers Paradise Wednesday Pacific Fair
Upper Coomera Thursday Coomera Westfield or Helensvale Westfield Shopping Centre

Area 2 – Central Gold Coast

Suburb Day of service Destination
Burleigh Heads Thursday Burleigh Stocklands Shopping Centre
Burleigh Waters Thursday Burleigh Stocklands Shopping Centre
Carrara Tuesday Q Super Centre
Carrara Thursday Nerang Centro or Nerang Mall
Clear Island Wednesday Pacific Fair
Gilston Thursday Nerang Centro or Nerang Mall
Highland Park Thursday Nerang Centro or Nerang Mall
Mermaid Beach Wednesday Pacific Fair
Mermaid Waters Wednesday Q Super Centre
Merrimac Thursday Robina Town Centre
Miami Thursday Burleigh Stocklands Shopping Centre
Mudgeeraba Thursday Robina Town Centre
Nerang Thursday Nerang Centro or Nerang Mall
Reedy Creek Thursday Burleigh Stocklands Shopping Centre
Robina Thursday Robina Town Centre
Tallai Thursday Robina Town Centre
Varsity Thursday Burleigh Stocklands Shopping Centre
Worongary Thursday Robina Town Centre

Area 3 – Southern Gold Coast

Suburb Day of service Destination
Bilinga Thursday The Strand Shopping Centre
Coolangatta Thursday The Strand Shopping Centre
Currumbin Thursday The Pines Shopping Centre
Currumbin Waters Thursday The Pines Shopping Centre
Elanora Thursday The Pines Shopping Centre
Palm Beach Thursday The Pines Shopping Centre
Tallebudgera Thursday The Pines Shopping Centre
Tugun Thursday The Pines Shopping Centre

Apply for Council Cab Service

Your application will take up to 10 business days for us to process. We will then send you a letter to advise if you have been successful in registering for the service.

Services run on Tuesday, Wednesday or Thursday morning each week. Each Council Cab trip costs $2 per person, that's only $4 for a return journey.

The Council Cab will pick you up in the morning from your home (the operator will give you an approximate time when you book) and take you to the shopping centre. If you have booked a return trip then they will take you home around lunchtime. You can confirm the times when you book.

Apply for the Council Cab Service using one of the options below. No fees apply.

Online

Step 1.Gather your documents

To register for the Council Cab Service you need to provide:

  • your contact details – including your residential address, postal address and phone number
  • evidence of City of Gold Coast residency (copy of rate notice, utility bill or other document showing Gold Coast address)
  • personal identification (driver's licence, birth certificate, Pension Concession Card or Department of Veterans Affairs Card) indicating that you are over 60 years of age or proof of disability if under 60 years of age.

Step 2.Complete and submit our online form

Submit online form

In person

Step 1.Gather your documents

To register for the Council Cab Service you need to provide:

  • your contact details – including your residential address, postal address and phone number
  • evidence of City of Gold Coast residency (copy of rate notice, utility bill or other document showing Gold Coast address)
  • personal identification (driver's licence, birth certificate, Pension Concession Card or Department of Veterans Affairs Card) indicating that you are over 60 years of age or proof of disability if under 60 years of age.

Step 2.Complete the application form

Download, print and complete the Council Cab Service registration application(PDF, 111KB)

Step 3.Visit one of our customer service centres

Submit your application at one of our customer service centres (Monday to Friday between 8.15am and 4.30pm).

Need assistance with applying?

If you are eligible for this service and wish to apply but are unable to apply online and cannot get to a customer service centre call us on 07 5667 5900.

By mail

Step 1.Gather your documents

To register for the Council Cab Service you need to provide:

  • your contact details – including your residential address, postal address and phone number
  • evidence of City of Gold Coast residency (copy of rate notice, utility bill or other document showing Gold Coast address)
  • personal identification (driver's licence, birth certificate, Pension Concession Card or Department of Veterans Affairs Card) indicating that you are over 60 years of age or proof of disability if under 60 years of age.

Step 2.Complete the application form

Download, print and complete the Council Cab Service registration application(PDF, 111KB) or you can also call us to be posted a copy of the application form on 07 5667 5990.

Step 3.Send us your completed application form

Post to:

City of Gold Coast
PO Box 5042
GCMC QLD 9726

How to book your Council Cab Service

Bookings can only be made once you have received written confirmation that your application has been successful. When you have received your written confirmation you can call 13CABS on 07 3556 5788 and ask to be directed to the Council Cab customer service area. The operator will take your details and schedule your trip.

  • You can book your trip any time up to midday on the day before travel. Remember to book your return trip at the same time.
  • If you have a walker, trolley or other special needs just let the operator know when you book.
  • Travelling with a carer or dependant? Let the operator know. A $2 fee is charged per person per trip.

How to cancel your booking

If you book and later decide not to travel, please remember to cancel your booking so that someone else can have a seat and to avoid inconvenience to fellow passengers. Phone 13CABS on 07 3556 5788 to cancel.

Regain independence

Getting out and about is important for your wellbeing. Whether shopping or socialising, the trip out of the house is a welcome break for many people.

It's friendly and safe

People who use Council Cabs tell us that they love the service. They find it safer than other transport and they enjoy sharing a coffee after shopping and making new friendships.

Hearing impairment

If you have a hearing impairment, you can book through the ACE TTY service on 13 36 77.

Wheelchair access

You can request a wheelchair accessible vehicle if required when you book. Mobility aids such as scooters and walkers may also be accommodated, depending on the size and type.

Parcels and packages

We try to keep everyone happy and make sure that they go home with the right shopping. Zippered bags are great and green bags are easier to manage than plastic. If you need to bring a shopping cart or trolley just let the operator know.

Service interruptions

Certain times of the year get pretty busy on the Gold Coast, especially during occasional events and around Christmas, some services can be disrupted, so remember to check ahead for service details at these busy times.