Web Transformation Project

  • Project typeWeb Transformation
  • Project schedule2020 - 2021
  • Contractor nameCity of Gold Coast
Student using a laptop in a library

Our website is changing

We're making our website easier for you to use with some exciting changes.

Please be patient as we create a more streamlined and user-friendly site, improving your online experience with us.

Check out our simpler layout and fresh new look.

Provide feedback on the new site

We're keen to get your feedback on the new website. Use our short online form to tell us what you think, so we can understand what's important to you for future updates.

Why change?

The City of Gold Coast endorsed the Customer Experience Strategy in October 2019, with the vision of making life easier for our residents, businesses and visitors.

We're introducing a new platform to deliver this and will gradually be transitioning the content on our current website.

At the end of the project, we aim to deliver:

  • a new fresh, modern design
  • simplified content
  • easy search tools
  • personalised information
  • easy to find popular services
  • consistent experience.

When will changes happen?

We will gradually move content from our current site to the new site until all information and services are migrated. During this time both the new and current sites will operate to make it easy to find what you're looking for. We welcome your feedback on the changes we are making.

2021 Timeline




Rates and Water

My Account

Report a problem

Parking fines

Dog registration



Planning & building


My Neighbourhood

Waste collection

Mayor & Councillor profiles

Park Finder

Waste & recycling centres

Community centres

Major sporting venues

Aquatic centres

Projects & works


Events Calendar


Active & Healthy program

My City

Waste & recycling

Water & sewerage

Council & region

Remaining Services


Things to do


Doing business

Home page

Azure web apps


Decommission current website

Other websites

How does the website cater for alternative search terms?

Our new platform is specifically designed for local government with an in-built predictive thesaurus helping customers find what they need easily.

Is the website optimised for mobile?

We understand most people are now accessing resources and information from mobile devices. Our new site is fully responsive, making it easy to use from modern mobile devices to tablets and desktops.