Accessibility

This website meets government standards, including those that relate to access for people with disabilities.

The platform complies with Level AA of the Web Content Accessibility Guidelines version 2.1 (WCAG 2.1), developed by the World Wide Web Consortium (W3C).

This site will display on all commonly used browsers. Its features allow effective operation by persons using accessibility hardware and/or software.

This page explains ways to change your view of the site, and additional accessibility services available.

Language assistance

If you need an interpreter, please call the Translating and Interpreting Service (TIS National) on 131 450 to speak to one of our officers. You will need to tell them your preferred language. This is a free service for Council-related business.

Please also refer to our Resources in other languages page.

National Relay Service

People who are deaf or have a hearing or speech impairment can call us through the National Relay Service (NRS). Give the City of Gold Coast number, 1300 465 326, as the number you want to call.

Font size

Text needs to be able to be scaled so that it can be read easily by all people. In most cases, browsers allow you to use the CTRL and + keys together to zoom into a web page, and the CTRL and - keys to zoom out. This will magnify all elements on the page, including text, to make it easier to read.

Navigation using a screen reader

Our website also offers a menu for screen readers. Use this to skip to key content on the site, including menus and other navigation elements such as footer links.

Browser requirements

While the website has been designed for a variety of technologies and browsers, some visitors may encounter visual differences or technical issues depending on the operating system and browser used. As a result, we recommend visitors ensure they are using a standards-compliant browser.

Downloading documents

To view or print PDF documents you need the software Adobe Acrobat Reader installed on your computer. For the best experience, ensure you have the latest version of Adobe Acrobat. You can download this for free from adobe.com.

Converting PDF documents to a more accessible format

To convert PDF documents to HTML or plain text formats use the online conversion tools provided by Adobe at www.adobe.com/products/acrobat/access_onlinetools.html.

ReadSpeaker

ReadSpeaker is a tool which can read text aloud to you. It will be available on this website soon, as an additional tool for those who wish to use it.

Further assistance

If any information or service provided by this website is inaccessible to you or you are experiencing problems accessing content for any reason, please contact us.